Expert e-commerce disputes lawyers in Saudi Arabia. Legal advice and court representation. Contact us today.
We resolve e-commerce disputes - non-delivery, products not matching description, and online stores stalling on refunds - under the E-Commerce Law.
The E-Commerce Law imposes clear obligations on online stores: accurate information about the product and merchant, a clear refund policy, and payment data protection. We help consumers recover their money when an order isn't delivered or arrives not matching the advertised description, and pursue stores evading their statutory obligations.
We also handle disputes over online payment gateways and amounts deducted without delivery, and complaints against fake or unlicensed stores, filing reports with competent authorities when the incident involves fraud elements beyond a mere commercial dispute.
If you paid an online store and didn't receive your order, or received a product completely different from the advertised description and photos, or the store stalled on refunding your money, the E-Commerce Law grants you clear, actionable rights.
We document the order details and correspondence with the store, prepare the claim or complaint before the competent authority, and follow through until the amount is refunded or you obtain the correct product.
Document the order and payment date and correspondence with the store, and we help you file a formal refund claim before the competent authority.
You are entitled to exchange or full refund under the E-Commerce Law, and we help you document the difference between advertised and received.
We help you verify the store's commercial registration and licence with the competent authority before any major transaction or when you doubt its legitimacy.
We follow up on this with the payment gateway and store to recover the amount, and if fraud is suspected, we move to a parallel criminal complaint track.
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